Brauer Insurance Services LLC - Morgan Hill, California

BJ C

Our experience with Brauer Insurance was horrendous. We chose them for our small business healthcare insurance plan. We rarely require anything of our insurance broker. However, on the few occasions when we did, dealing with Bonnie Brauer was unnecessarily tedious. Any request was met with an attitude as if they didn’t want to do anything but sit back and collect a commission. Bonnie was often unresponsive to email. We would have to finally email her father, Steve Brauer, in order to get her to respond. After dealing with this behavior and push back for several years, we decided to change brokers. In the midst of this process Bonnie made a mistake on a new enrollee effective date. Bonnie had asked what date to enroll the employee and we confirmed the date by email. She responded and then enrolled the employee incorrectly a month earlier. When we reached out about it she refused to correct her mistake citing that she was no longer our broker and she had no responsibility to fix her mistake. This was mid-month and I pointed out that she was still our broker until the beginning of the following month. She still refused to fix her error in. To date we are still dealing with this issue and the employee she incorrectly enrolled has to pay a month's worth of back dated health insurance premiums, as does our company, due to her mistake. The insurance company has been notified of the error by the agency and the retaliatory response. I emailed her to let her know that I would be sharing our experience and she encouraged us to do so. I am certain she will have her own response as she has proven herself to be vindictive.

For what it’s worth, I am a business owner who has been in business for decades and I have never dealt with someone like this in my entire career. There are many insurance brokers to choose from. As they are commissioned directly by the insurance company, there’s no advantage to choose one over the other. It all comes down to the service you receive. And if you want adequate service, this is an agency that would best be avoided.

Jennifer Mayor

Steve and his team were referred to our company as we were transitioning between brokers. They came in and were very knowledgeable regarding the new ACA laws and attentive to our needs. Steve and his family are very easy to work with and everyone is very helpful, even on weekends!

They go over and beyond what a broker should do and it's been a tremendous help since being on maternity leave during our benefits renewal. They listen to what you want and make suggestions based on your needs. Options you wouldn't have otherwise tried because you didn't have the knowledge before. You're in good hands with Brauer Insurance, individual or company!

Michelle Hoover

If you are a small/medium size business owner and are looking for an experienced, trustworthy and reasonable Group Insurance provider, the Brauer team are fantastic to work with! Family owned and operated, they treat their clients like family and always have your best interest in mind, vs. a larger carrier who may just care about making a buck. They offer personalized attention and assistance in navigating all of the sticky and tricky new changes for healthcare. It can be a very confusing process, but Brauer Insurance makes it easy and does the navigating and research for you. I highly recommend them and it is always a pleasure to work with Steve!

K.C. Anderson

I went to Steve Brauer for insight and education on health insurance and what the new laws will mean in terms of options and costs in 2014. Steve is deeply knowledgeable about the new Affordable Care Act, has taken - and I understand now has given - many seminars on the subject.

Steve asks great questions, truly wants to understand priorities (costs vs needs) and pulls from all he knows to offer the best options. He is great to work with and I would recommend him highly!

J Stanfa

I can highly recommend Steve at Brauer Insurance Services! He has been nothing short of professional, honest, friendly and helpful. We look forward to working with him again in the future and feel relieved that we don't need to look any further. Hire Brauer Insurance Services and you won't regret it!

Alicia Lucas

Insurance today is very complex and the decisions your make impact your finances and your health of yourself and your employees. I recommend Brauer Insurance to my clients and know they will spend the time needed to understand each individual company and their philosophies and make a recommendation based on what is better for the client, not for their bottom line.

Steve and his team are top notch professionals who add a personal touch along with knowledge of their industry which serves my clients and those I refer at high standards.

Elizabeth G.

I would highly recommend for you to go to Steve for all your insurance needs, Id give 10/5 if i could! He is very friendly, professional, and certainly knows his stuff. I love the Brauer team they always make you feel like family. They can help you with any questions you may have. They also offer free quotes and its definitely worth your time!

Robin Evans

When we needed IMMEDIATE assistance, Steve was right there. It was the day of their family holiday party and Steve stepped out and helped us. I knew nothing about obtaining health insurance, as an individual and he just stepped me through it so clearly. At a time when the health care field is so challenging, most people would not invest in making it their livelihood however Steve and his family stepped up to the plate.

I highly recommend Steve and his team. They are a very knowledgeable and very comfortable group of professionals to work with.

Thanks so much Steve
Robin Evans