Box Butte General Hospital - Alliance, Nebraska

Niki H.

Just want to share my experience with their billing department. I owed them a few thousand for an ER visit. I called them and they were sooo willing to go the extra mile to make payments affordable for me. They let me choose the day of the month to pay and the choice on how to pay. I wish I could remember the name of the gal I spoke with (Rita, I think). But she was so amazing.

Wayne ?.

--*EDIT*-- 9-16-2020 : Please note that most every negative review dates back to years ago, and years ago some patients had problems with services rendered and/or billing. Nothing bad from me to say here in these things, only praise. My experiences with Box Butte General Hospital these last several weeks as an inpatient have been mighty close to perfection. A couple of minor disruptions, nothing worth mentioning really. Am happy the VA chose to send me here to Urology after it was going to take 4 months to be seen by a medical doctor at my VA Medical Center, though they DID get me assigned and seen by a good Physicians Assistant in a timely manner.

Both the urologist who is here on Mondays and Tuesdays, Dr. Stacy Childs, and his assistant Megan have helped to lift me up and out of the dirt, as I was in really bad shape. The other 2 other physicians I've seen, Dr. Varble and Dr. Smith, have both been top shelf, in my estimation. They listen to you as well as get on the same page as the patient, and the nursing and aide staffing are among the best of the best I've had the pleasure of experiencing during over a dozen years within the medical industry itself. They've all helped to turn my situation around in the biggest way physically, mentally, and emotionally. Am thus far quite pleased with the level of care, courtesy, and respect that I'm receiving from the Urology and Infusions Departments here at Box Butte General Hospital as well as inpatient services and muscle rehabilitation. Food is decent as well, always given choices ahead of time, never a bad meal yet. Were I any happier about BBGH then I'd have to be twins.

Thank you for plowing through this extensive reviewing. Just couldn't say it with any less. Years have passed. BBGH is worth another look if you've not been served by them this past year or so. If you're unhappy then please state why. Highly recommended.

Amanda

The lady who answers the phone is wayyy transfer happy. I had to drive from SD and couldn't figure out which building to go to and was calling trying to understand and get an answer and she kept interrupting me and trying to transfer me to a line that never answered. It's like girl do you hate your job or people? Either way, a retraining in customer service is A MUST for her.

The service was awesome and the billing wasn't super confusing which is helpful.

Jesus M.

Took my daughter there to get her checked for a little fever didn’t do any other test but disappeared for 30 mins or so just to clean back and complain that is 1 in the morning and like they don’t have time to take care of a 1 year old baby they prolly need to replace the staff that don’t care about the patient only their paycheck

Quan B.

We were on vacation and I woke up to sever back and stomach pain. Si had to go to the emergency room. They were so pleasant and knowledgeable. I had a nurse name Kim which was so understanding and on top of everything. The Dr was very professional and help with the pain. I can not thank this staff enough. Thanks again Quan Birdwell from Texas

Selena D. E.

This place needs real professionals! One I went to the ER I didn’t go for just my flu but also went because I’ve been losing chunks of my hair and haven’t been keeping food down…. I had told them I had that issue way before I got the flu…so clearly they didn’t listen well and blame the flu for those issues! Not only that they didn’t even seem to care! I felt like I was talking to a wall! They didn’t even run tests only swab my nose and that was it…. Then I called to speak to a nurse because I didn’t want to take my son to the ER and then them saying something stupid and us getting sent back home… so I called and told them my son has been running 104.9 temp… they told me they couldn’t take my insurance and take them to the children hospital….. one there’s a lot of us parents out here that use medicade…. As a hospital THEY SHOULD ACCEPT IT!!!!! To remind them! This is the ONLY HOSPITAL IN ALLIANCE SADLY!!!!! so I took my son to the children clinic! They’re amazing anyways my son oxygen was to low! His fever remain the same and here we finally are in the hospital! Let me add the date 1/3/24 @ around 2-3 he got admitted and let me tell you they serve me a meal… I haven’t really ate anything all day cause kids and myself being sick took a bite and smelled mold I didn’t even chew or ate anything else on the plate and so here I am holding the meat in my mouth… flip the burger over and there’s mold!!!! Like really don’t you guys check and label your food!? Kitchen needs to be fired! Hire someone new! That or learn to label your food!!!!!!!!

Alchemist ?. W.

Bad reviews, as stated before are from years ago, as of now in 2022, I have had nothing but kindness, understanding and doctors who listen. I went in in January after 2 years of tummy issues and no sooner had I stated my issues did I get referred to a gastro and we started my healing journey. I am chubby but the doctors never once told me my problems were weight related, the nurses are sweet, kind and just amazing. All in all I would highly recommend this hospital and clinic

Femkens

Most wonderful staff I've ever encountered. The power went out in alliance for hours, I have a 10 month old and the house was getting way to cold. So I thought to bring her there to keep her warm. Laura the emergency room nurse along with a lot of other nurses opened there arms to me to make sure me and my little one were safe and comfortable. I just moved to Nebraska and I wasn't sure what to do. I want to thank them so much, this general hospital really has some fantastic nurses.