Marshall County Child Support - Guntersville, Alabama

Star Mora

when it comes to DHR i swear to you i have only meet one there my entire life whom was good her name is SHALIYRIC she is no longer there. but when it comes to Shiela Wolfe the case worker and her supervisors well they do not care what the child wants or they are not even interested in the childs best being. the GAL is no good either her name is Melody Pate..... there was 2 girl's who was happy and had everything they wanted and needed only thing is the Safety plan was not rich so they pulled them from a home where they had there own bed and was in a room just to be put in a foster home where she was messed with the time before the foster home is very small has very lot of kid's and ot to mention cameras inside the home everywhere the older child gets threatend all the time that they will take her phone is she dont start putting on a fake that she is happy there the little one gets told she will get her tail busted if she crys they was also told that they should be happy they are there they have a million dollars in there safe this this and that and that are they serioulsly wanted to be raised in a trailor park and be raised up to be trash lord i can keep going also i want to know if these kids was so important to the system how come Shiela Wolfe had there case sense Nove and has yet to read all of there case notes sounds really fishy to me there is so many homes that would take children in and not ask for money from the Government i guess that is how SABRINA HAM0NDS has that million dollars in her safe right oh not to mention the 15 year old has the right to speak to the judge and tell them how they feel and where they want to be yet was told she is not allowed to speak to the Judge this system fails kids everyday and it is a shame

Natily

never available for phone calls..won't give direct info about how missed payments are reimbursed,when you press them they act like you shouldnt be calling..Im positive there's corruption going on there...allowing their deadbeat dad to draw unemployment and won't garnish it...lazy and incompetent even during a pandemic... shameful and no I don't qualify for foodstamps or rent assistance.

Wonder Woman

Extremely Unprofessional.
Not sure why there is even a Child Support Division? I’ve had a case through this office for 10 years , over $30,000 in Child Support owed and never once have they brought him to court , when I try to get them to enforce the order, I either get told “ I should have Know who I was laying down with” ? oh yes a worker has said this to me !! ( Unprofessional much?) or you get ignored. Child Support is not a hand out . It’s exactly what it says ( CHILD support) and I’m sorry , but isn’t that why you have a job as a Child Support worker? I’ve been trying since March of 2018 to get my case taken back to court, first they say they didn’t have an address for him so I found it for them , then said that the address was his current address and the one they already have , ( so they had it the whole time 6 months they have wasted my time AGAIN) ( which also means they have had his address all this time , yet no enforcement has been done ) Since September they’ve changed workers 3 times and have not notified me once .Everytime I call to see if there any progress I get told I have a new worker however no one can tell me who , by the time I find out it’s changed again . And don’t bother calling , your wasting your time , IF you get someone to answer they don’t work for the department your needing and only transfer you to a phone no one answers , to leave messages ( IF the vm works) that don’t get returned. Try going to the office personally to see your worker ... you’ll get a brick wall . You’ll be told to call and make an appointment. ——
To the phone that no one answers or returns messages from !!!

And if you get a lawyer to take the case to court you still have to go through DHR afterwords to get it enforced ? Why are my taxes paying these people?

Ella Jones

I CALLED THEM AND LEFT A IMPORTANT MESSAGE AND NOONE FELT LIKE MY MESSAGE WAS IMPORTANT,,I FELT LIKE THAT WAS VERY UNPROFESSIONAL,,SO MANY PEOPLES WANTS TO WORK BUT NOT WILLING TO DO THEIR EXPECTED JOB...

Christy Bonds

Employees are never friendly except the one lady that has been there forever, she is the sweetest and always helps in anyway possible..

Mary Swindall day

Idk where 2 begin ....they're a JOKE!!!!

Linda Faye

My worker where is really patient and understanding I just wished I could have provided more information I have custody of my grandson that I don't know about their father and their mother is incarcerated

Elaine Casey

Love new building with lots of room. Very efficient people at windows for helping people.