The Law Offices and Mediation Center of Susan M. Edmonson - Galveston, Texas

Fahima A.

Do not hire this firm. I hired Ms. Edmonson to handle a timely and stressful property matter after my mom passed away. Ms. Edmonson charged me more than quoted for her retainer and never took a single action on my case. She stopped replying to my emails and her office stopped answering my calls. I had to open a case with my bank to do a charge back so I could afford to hire a new lawyer and was unfortunately only able to get a partial return. I take some responsibly because I may have been too trusting. I've heard about greedy lawyers but couldn't fathom someone taking advantage of me given the nature of my case..I was trying to sort my late mothers estate. I was so deeply hurt by this offices behavior and this all only added to the grief my family and I were already experiencing. Though it looks like there are many more positive reviews than negative, keep in mind that there are many of us who've had the same experience with her. It's not worth the risk. I was able to find an amazing and professional lawyer who handled my case incredibly well. I urge you to find someone else to take care of you.

Samantha C.

This law firm has been nothing short of a nightmare. After paying my retainer, I was blindsided by the fact that I had to pay an additional retainer for a different lawyer—something they conveniently failed to mention until it was too late. They had the audacity to charge me $150.00 for a single phone call, which is an outrageous scam.

The level of incompetence is astounding. They were completely unaware of a scheduled hearing, and the customer service is a disgrace. Michelle, in particular, is incredibly rude, condescending, and downright nasty. She even went so far as to threaten to call the cops on me, which is beyond unprofessional. Susan, on the other hand, neglected to inform me that our hearing had been moved, leaving me completely in the dark.

I've been trying to finalize a divorce for nearly four years, and this firm has done absolutely nothing. Not a single document has been filed on our behalf, and they refuse to release any of the documentation. To top it all off, they won't even let me speak to my lawyer. It's clear they have no interest in actually helping their clients—only in milking them for every penny.

This firm is a complete disaster. They are incompetent, dishonest, and utterly unprofessional. Do yourself a favor and avoid them at all costs. I wish I had never hired them.

Pamela J.

This law office handled exactly what I was asking for. Never had to wait. They were fast in completing my legal forms

Ale M.

Would give ZERO stars if possible. They took an entire year to complete an uncontested divorce. No one was ever in charge of my case. Nothing was ever done unless I reached out for updates and pushed them which in return would financially cost me as they charged for “returned calls, email or message replies, or revisions” (which they screwed up themselves to begin with) etc. I was also given an attitude for asking about my case not being worked on for months. I mentioned multiple times that due to other legal matters, the case needed to be done as soon as possible as I would be at risk of possibly losing my employment and they completely ignored that.

Although I mentioned to them many times that I understood I wasn’t the only client, (I was given that as an answer once….) If I’m paying you for services, I think it’s only fair to be given updates and be allowed to ask questions without being charged or given an attitude for asking. When I finally snapped after many months of being given the run around about where my case stood (unanswered emails, calls and messages through their portal that were only answered when sent to everyone in the office), the paralegal named Michelle had the audacity to respond with: “why would I waste my time giving you updates on your case when I could use that time to actually work on it” I was livid! She was always clueless about my case, I had to repeatedly remind her of what I wanted and give information that they already had on file from the initial consultation which was frustrating.

I came to find out the divorce had been finalized for over a month and no one had even bothered to reach out to let me know. My ex-husband’s lawyer sent him his certified copy of the decree almost immediately after finalization and I ended up using his copy to take care of the legal matters I had pending.

This office was recommended to me by family. It was also on my list of preferred legal service providers offered through my employer. They have both been informed of their terrible service.

Please read reviews before considering using them. If you don’t mind waiting for months, never receiving information/updates and being charged for every little thing, this might be the lawyer’s office for you.

Christy V. C.

Absolutely do not use this law firm under any circumstances. Sought out of desperation and close in proximity to my home. It would serve you better to do it yourself. Absolutely incompetent on all levels. I should have read all of the reviews before retaining.They could not even address a discovery inquiry by opposing counsel because it was “too hard” and “too complicated”. I wasted 7 months waiting for them to do something. They gaslit me the whole time. Bogus charges were tacked on after I requested their withdrawal as counsel. They basically charged me 2500.00 to file for a divorce…zero mediation or hearings were filed for or met. Literally just to file the divorce petition…2500.00! Nope. Do not use this firm. Read all of their reviews first, not just Google. They are awful and spot on. I’m not alone in my experience. Should not be practicing family law or any type of law. Absolute nightmare.
Will be reporting to state bar.

Jessica L.

Worst experience! My grandfather passed away unexpectedly in June 2023. My mom & us as a family has hired Susan to go to court and fight for possession of my grandfathers assets due to him having no will. This woman hardly ever responds, and when she does we get charged a butt load just to be in communication with the lady WE HIRED, even if it’s just a simple yes or no answer. After paying a 3,000 fee for it to be blown through and hundreds of it being charged for email/phone communication between lawyer and client. Anytime we have called we can’t even speak to the lady we hired personally. Getting charged for things we already had or knew but decided to do it herself. Would never recommended to anyone, just a money hungry firm. Still have NOT went to court and it’s pushing a year in a few months since the start of this process.

Harry R.

I’m dealing with the same things others are complaining about. Hardly any communication and when I do get a 10 minute call it’s $250 and emails and communication are very over charged. I’m still waiting on her to get something (anything) done with my family case. Hopefully it will get better I’ve put quite a sum in “my” case account but a few more senseless phone calls asking if I still want to continue will take care of that fast!

Skylar S.

Hiring Susan and her team to help me through my divorce process was the best decision I’ve ever made. Being that I had never been through any of this before I was terrified and had no idea where to start. Her professionalism and knowledge combined with her decades of experience allowed me to breathe comfortably as she thoroughly walked me through the process. I’ve had experiences in the past with attorneys view their clients as nothing more than dollar signs and it’s very obvious when this happens. Mrs. Susan on the other hand genuinely cares about her clients and her number one priority is making them happy and delivering everything they want from the divorce, which she absolutely did for me. I told her everything I wanted out of the divorce and she was able to deliver on all of my requests and I could not be happier with the outcome. I would 100% Rex come to her counsel to anyone going through a divorce or needing legal advice.