E-ZPass Customer Service Center - Newark, New Jersey

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 375 NJ-21, Newark, NJ 07114, United States.
Phone: 8882886865.
Website: ezpassnj.com
Specialties: State government office.
Other points of interest: On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Toilet.
Opinions: This company has 2428 reviews on Google My Business.
Average opinion: 1.6/5.

📌 Location of E-ZPass Customer Service Center

E-ZPass Customer Service Center 375 NJ-21, Newark, NJ 07114, United States

☎️8882886865

⏰ Open Hours of E-ZPass Customer Service Center

Monday: 7 am–7 pm
Tuesday: 7 am–7 pm
Wednesday: 7 am–7 pm
Thursday: 7 am–7 pm
Friday: 7 am–7 pm
Saturday: 8 am–2 pm
Sunday: Closed

E-ZPass Customer Service Center: Your Central Hub for Toll Payment Solutions

The E-ZPass Customer Service Center, situated at 375 NJ-21 in Newark, New Jersey, is a vital hub for individuals and businesses seeking efficient toll payment solutions. This state-government-run office offers a range of services designed to streamline your travel experience and make your journeys more convenient.

Main Services

E-ZPass Account Management: Open or manage your E-ZPass account, add vehicles, update personal information, and pay tolls or replenish your account balance.
Toll Payment Assistance: Get help with paying outstanding tolls, understanding your statements, or resolving billing issues.
Transponder Replacement and Pickup: Replace lost, damaged, or expired transponders, or pick up a new one for your vehicle.
E-ZPass Sticker Pickup: Collect your E-ZPass sticker for motorcycles or trails, or to temporarily replace your transponder.
Commercial Services: Get assistance with setting up and managing commercial E-ZPass accounts, including fleet management and invoicing options.
General Information and Support: Receive guidance on E-ZPass usage, answer your queries about toll roads, and help with issues related to your account.

Location and Access

The E-ZPass Customer Service Center is strategically located at 375 NJ-21, Newark, NJ 07114, United States, providing easy access for both local residents and out-of-town visitors. The office is situated near the intersection of NJ-21 and I-95, making it convenient for travelers using the New Jersey Turnpike and the Garden State Parkway.

Public transportation is available nearby, with the Newark Broad Street Station (NJT) and the Newark Penn Station (Amtrak, NJT, and light rail) within a short distance. For those traveling by car, on-site parking is available, including designated spaces for customers with disabilities.

Featured Characteristics

Wheelchair Accessibility: The center is designed to accommodate customers with disabilities, featuring a wheelchair-accessible entrance and parking area.
On-Site Services: Get immediate assistance and solutions for your E-ZPass needs without the need for a prior appointment.
Self-Service Kiosks: In addition to the service counters, self-service kiosks are available for quick and convenient account management tasks.
Extended Hours: The center operates extended hours on weekdays to accommodate customers with busy schedules.

Practical Information

The E-ZPass Customer Service Center is open from 8:00 AM to 7:00 PM, Monday through Friday. It's recommended to arrive before 6:00 PM to ensure you can be assisted before the center closes. The phone number for the center is 8882886865, and the website provides additional information and resources at ezpassnj.com.

To enhance your visit, consider the following tips:

Arrive early to ensure you can be assisted within the center's operating hours.
Have your account information, vehicle details, and any relevant documents ready to speed up the process.
Be prepared for potential wait times during peak hours, and consider using the self-service kiosks for quicker transactions.

Positive Aspects from Customer Reviews

Among the 2428 reviews on Google My Business, customers have highlighted several positive aspects of the E-ZPass Customer Service Center:

Efficient Service: Many customers appreciate the quick and helpful service they receive from the center's staff.
Convenient Location: The center's proximity to major highways and public transportation options is often praised.
Extended Hours: Customers appreciate the extended operating hours, which allow them to visit the center during their busy workdays.
Wheelchair Accessibility: The center's accessibility features are highlighted by customers with disabilities and their companions.

👍 Reviews of E-ZPass Customer Service Center

E-ZPass Customer Service Center - Newark, New Jersey

rahul D.

4/5

They opened exactly at 8. They allow 10 people inside the room where there were 7 counters. At 8 am only 2 windows were open for business. At 8:10 am 4 counters were operational.
4 more people were allowed to enter the waiting area.

Suggestions- if you are planning to buy new EZ-Pass, better to fill out the application online and come here with the reference number.

With 4 counters operation and being 10th in the line, everything was complete by 8:15.

In the counter it took only 2 minutes for me because (look at the suggestion)

Erick G.

5/5

An extremely pleasant and knowledgeable agent named Honey took care of me today. I would like to thank her by leaving a positive review for her assistance today! Hopefully other customers get to deal with Honey and experience her assistance in their ez pass needs as well as anytime in life they get the pleasure of speaking with her! So easy going and a literal ray of sunshine! I hope I can make people feel as good as she did me while helping me!

Stanley O.

1/5

God awful service. The absolute worst. I travelled in NJ for a week. Most tolls hit my PA EZ Pass no problem. Some didn't, don't know why don't care. They send me 5 violation notices for tolls all less than $6, with $50 fees applied, all threatening to send me to a collections agency if not paid. The website allows you to dispute 1 only, but never tells you that beforehand.

I call to resolve, quite iiterally an hour and 6 minute wait, and the woman on the phone was immediatly annoyed at me for calling. She did not help at all and was nasty and rude.

I'll vacation elsewhere. NJ is so wacked in so many ways, this just adding to the litany of them.

Haroon C.

1/5

Why does it always take at least an hour to try to get through to someone? Who can stay on the phone for an hour during business hours? Dont people have to work!? Why do they not have enough staff!? And this TERRIBLE website!? They are collecting all OUR toll money and cannot even give proper service!? And then charge $50 admin fees!? Do they not read these thousands of negative reviews!? All these lawsuits have been attempted to be filed! This government needs to be removed and these people need to be held accountable. Taking “toll” money to allow us to drive on OUR roads that we pay for through our taxes!!

Paulette R.

5/5

Crystal was fantastic. I did wait over an hour on hold to speak with someone, but she was kind listened to my case, looked for the documentation I submitted, and got someone to review my violation dispute. It's not resolved...yet. I do want to make sure everyone knows Crystal is polite and sweet to work with.

Avraham R.

1/5

Understaffed to the max! When calling customer service the prerecorded message says to expect to wait on hold for 40 minutes, but in reality expect to wait on hold for at least an hour to an hour and a half. I tried calling them 3 times last week and had to hang up after 90 minutes and try again the next day because I couldn't wait on the phone any more!
I'm in New York Easy Pass customer and do not have a New Jersey E-ZPass account. When my account balance does not have Auto replenishment and my account goes into the negative, all of my tools get billed to me in the mail along with a fee and I must call them and wait on hold for ages to request that they transfer the bill and drop the fees to my New York E-ZPass account which by now I have already replenished. This is not functional. It should automatically transfer to my New York E-ZPass account. New York E-ZPass customer service is under the impression that it does but in fact it does not. Please fix this!

L J.

1/5

The call-in customer service is abysmal. You have to wait at least 40 minutes to talk to someone. Then they can't answer your questions. So you have to speak to a supervisor. No supervisor ever available so you have to get a call back. Call back timeframe is 7-10 days. Ridiculous. Whoever is hiring staff and managing the phone systems should be replaced.

Shadman A.

1/5

NJ EZ pass is a money hungry organization. They send toll violations while you have a EZ pass. For the same day all my other tolls were processed normally except this one. My toll was $5.65 and the admin fee was $50.00. I did call customer service number multiple times. I waited literally for hours, nobody picked up the call. Obviously it is a monopoly business. Everyday people will always suffer.