Burkeshore Marina - Big Lake, Alaska

Burkeshore Marina: A Comprehensive Overview

Burkeshore Marina, located at 3610 Burkeshore Dr, Big Lake, AK 99652, United States, stands as a premier boating destination in the Alaskan wilderness. With a dedicated phone number, 9078926300, and a user-friendly website, burkeshoremarina.com, the marina offers a comprehensive suite of services and products catering to boat owners and enthusiasts. The company's primary specialization lies in serving as a boat dealer, providing a diverse selection of vessels to meet various needs and budgets. However, Burkeshore Marina’s reputation extends far beyond simply selling boats; it's recognized for its commitment to customer service and technical expertise, as demonstrated by numerous positive reviews.

Location and Accessibility

Situated in Big Lake, Alaska, Burkeshore Marina is strategically positioned to serve boaters in the region. The address provides clear directions and easy access, contributing to its convenience for customers. The marina boasts several accessibility features, including a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring inclusivity for all visitors. Furthermore, the facility offers in-store pick-up, streamlining the purchasing process for those who prefer to collect their new boats directly.

Services and Amenities

Burkeshore Marina distinguishes itself through a range of valuable services. Beyond the boat dealership, the marina provides on-site services, offering support and assistance with various aspects of boat maintenance and repair. A crucial benefit highlighted by customer feedback is their efficient delivery service, catering to customers who may require their purchased boats transported to their desired location. For those seeking immediate solutions, same-day delivery is also available, demonstrating the marina’s dedication to responsiveness. The acceptance of various payment methods, including debit cards, NFC mobile payments, and credit cards, further enhances customer convenience.

Customer Feedback and Reputation

Burkeshore Marina has garnered significant positive attention from its clientele, as evidenced by its impressive 119 reviews on Google My Business. The average opinion is 4.7/5, reflecting a high level of satisfaction among customers. One particularly noteworthy testimonial details a situation where a customer brought in a boat for parts, citing the team's knowledge, friendly demeanor, and efficient service. Furthermore, the customer appreciated the team’s sense of humor, creating a positive and enjoyable experience.

Another customer shared a valuable anecdote about purchasing dock pieces from a lower 48 dealer and subsequently encountering issues. Burkeshore Marina’s representative, Tom, provided exceptional assistance, walking the customer through the necessary steps for field repairs and supplying the required parts. This proactive support enabled the customer to successfully seal their remote dock and maintain its longevity. These instances underscore a consistent theme – a commitment to going above and beyond to resolve customer needs. The positive feedback suggests a strong emphasis on technical expertise combined with a customer-centric approach. Customers consistently praise the staff’s willingness to help, even with complex issues. The availability of parts and the ability to diagnose and rectify problems remotely are significant advantages.

Key Features Summary

• Boat Dealer: Offers a wide selection of boats for various needs.
• Technical Support: Provides expert assistance with boat maintenance and repairs.
• Delivery Services: Offers convenient delivery options, including same-day delivery.
• Accessibility: Features wheelchair-accessible facilities.
• Payment Options: Accepts various payment methods, including credit and debit cards.

Burkeshore Marina’s success appears rooted in a blend of product offerings, responsive service, and a genuine commitment to customer satisfaction. The positive reviews consistently highlight the knowledgeable staff, the willingness to assist with complex issues, and the convenience of available services. It is clear that the marina strives to create a positive and helpful experience for all its customers, solidifying its position as a trusted resource for boaters in the Big Lake area.

👍 Reviews of Burkeshore Marina

Deanna E.

5/5

Brought in a boat for parts. Knowledge, friendly, efficient. Also good sense of humor! Will return for future needs.

KEVIN B.

5/5

I purchased 4 5x10 dock pieces from a lower 48 dealer about a year ago and recently ran into some problems. Tom with Birkshore was extremely helpful walking me through the steps to fix the dock in the field and supplied me with the parts needed. With their help I was able to get my remote dock sealed up and have peace of mind that it would continue to last for years to come.

Thanks !

Elizabeth V.

5/5

Great service!!! Many thanks for your friendly, knowledgeable and helpful staff, especially Cory, Tom and Randy.

John A.

5/5

Pulled up on the forklift to give us a jump 👍🏾

Brenda B.

5/5

Burkeshore Marina went above and beyond to make us happy with our purchase of our PolyDock. We love it and are totally satisfied. Thank you, Cory and Burkeshore’s owner.

J ?. J.

5/5

Big thank you to Burkeshore Marina. Kiddos drove over a ski rope today and fouled their prop. Payton went out of his way to help get them back on the water. Fantastic crew all around. Front desk, fuel service etc. Happy to have them on the lake.

Dylan V.

5/5

Phenomenal place. I live in kodiak where boat parts are already hard to come by. I called burkeshore and told them up front I just need part numbers to get these parts as cheap as possible shipped. They went out of there way to source the parts for me and helped through every step of the way. Thank you all and keep being genuine. Places like this are hard to come by

AMIE O.

5/5

The owners and team of workers are friendly and helpful. They are top notch and amazing!! I am so grateful that we can park our boat here & buy gas easily. This place goes above and beyond…especially Nick & Katie!!!