Citizen Law Firm PLLC - Houston, Texas

Andres P.

Nowadays the Police Officer seem to wait till the last minute to enter your ticket, I guess it's a way to avoid what I did.... I called every week until I got charged for the Service... after that my case was dismissed after I appeared more than 3 month later (original date was 31/10/24 and my appearance was on 2/3/25) after the layer appeared I was dismissed but I had to return to the court within 2 - 3 months for (I hope) the final decision. I didn't give my tickets, ID, DL, or any letter... only I have to yell HERE when my name was called. I left the courtroom within one (1) hour of the original appointment.

Ade A.

Using them was a waste of my time and money. Terrible experience. The lady lawyer looked like she didn’t want to be there, asked me to waive my right to jury, so I had to pay court costs and extra fees for deferred disposition. I strongly advise against using them.

Ayo J.

I've been a loyal client of Citizen Law Firm for years and really appreciate what they do. Still, I'm giving 3 stars because of some customer service issues. It would make a big difference if the staff had better phone etiquette and a friendlier tone. Seriously, investing in some training for your team on how to handle calls would really help, since we care about both the services and the overall experience.

James S.

Be careful hiring this law firm to handle your tickets. After going to my court date, the lawyer from this law firm showed up 10 mins late to court and never introduced herself except to say she was with Citizen law firm. As she was calling clients up to talk to her, she was giving everyone an attitude. When people walked away from her, she was constantly making facial expressions and mouthing vulgar language in the middle of the courtroom. Then she called my name up and all she asked me was "Can you afford the ticket". I asked if she was going to try and fight it, and she flipped the paper over, and she told me," I can try." Once she was done with everyone she was representing, she went to the prosecutor's office and began talking about her personality life with him and never once talked to him about my case. I stated that because I was sitting right outside of the office and could hear everything she was talking about. So needless to say, I had to pay the ticket since she did absolutely nothing. To top it all off, she arrived to court dress in sneakers, yoga pants, and a causal sweater for court. 100% no professionalism coming from her. Then, I called the office manager to file a complaint about it or see if there was someone who could do something about it. I found out that she was the lead lawyer for the firm. So basically, it seems that is their standard of the law firm on how they will treat their clients. So I would highly recommend you find another law firm that would treat their clients better. Oh, by the way, if you would like to see how she was dressed for court, she is the one with sneakers and all black.

Mercedes H.

Disgusting service! Came in to pay cash for their services and as I sat there waiting the 2 ladies answering the phones kept taking new calls as I waited for a long time. I kept telling them that I am next and they said be more patient we have to answer the phones. So I was ignored for 40 minutes and eventually left. Disgusting trash service

Henry

The bad reviews don't lie.... My wife called in to hire them for her ticket. The receptionist was very impatient and hung up on my wife mid sentence just because she didn't have perfect English.

Tiena N.

Zero start if I could. Just save your money and go to somewhere else or just pay for the ticket. They literally did nothing on the court day and rude over the phone when I called.

nectaronice

My husband is a limo driver and received a ticket at the airport after he was sent the wrong manifest. No big deal. Accidents happen. We received a letter from this office requesting our business and decided to go in to get things sorted.

We walk into the office and there are 2 women sitting at desks. Neither of them greeted us, very awkward. We were told (with attitude) “Have a seat. We’ll be with you in a few minutes”. We did not realize that she was speaking to us because she didn’t bother to look at us! We sat & waited a brief moment before leaving.

No way. This is not who we want representing us in any situation. If people are that rude when they want your money, imagine how bad the service will be once they have it.

They acted like we did not even exist.

No worries. There are many, MANY other law offices that appreciate business, who understand simple manners, common courtesy, and the value of customer service.

Blows my mind when businesses treat clients so poorly. We would have been the easiest $200 they made that day. I wonder how much money they miss out on because of of such a simple thing?

There is always competition. Someone will always be better, faster or cheaper. I’ll gladly spend more to work with someone who cares about the quality of their own service.