Credit Systems Inc - Colorado Springs, Colorado

David H.

Sketchy company and same with the companies they work with most likely. Never got contacted once on a debt. I called to pay and the woman was very rude and could barely speak English. She mumbled the whole time and was rude the whole interaction. As soon as I paid, she gave me a confirmation # and hung up on me without even letting me speak back. Terrible service and attitude. Wouldn’t answer a single question. “Are you paying or not” was what I kept getting in response. Actual scam company. Shame on them and their business practices. I hope they are investigated. Not one point of contact. Unprofessional. Cowardly. Intentionally hard of hearing. Snakes. It was somehow worse than expected

Charli M.

Urgent Surgical Services made an error of not having a correct address and failing to reach out (which I actually have a recording of them admitting to as well) before sending my account to collections. They were missing my condo number, yet had my phone number and could have called at any time to confirm before sending me to collections. I had insurance to cover the horrific accident I was in last year, and at no time did I refuse to pay, but I was unaware of there even being services from this provider and then when made aware the proper channels or going through insurance and then submitting payment for a remainder amount were not taken…I had to deal directly with the Credit Systems Inc. even though my account ended up there on no accord of mine.
The first time I spoke with an individual named Charles from Credit System Inc. I told him I was at work and if he could give me his information I would call him back. He kept rambling on and would not respect that so I hung up on him. The next time when we spoke I told him that I did not receive any bills from the previous company or Credit Systems Inc, he told me that maybe I needed to take it up with my mailman (I confirmed with Urgent Surgical Care that they, in fact, did not even have my correct address…and he could not provide any proof as to sending. If I don’t receive it the first time and you know this, why would one not send it certified mail to affirm I am not lying, or e-mail it as I did e-mail on 1/30 and never even received a response back?). I have still yet to receive anything from Credit Systems Inc. offices until I requested an e-mail today with the statement. Then, when I went to call to make the payment, Charles pretended he could not hear me until I used profanity, which he then heard me crystal clear and told me that I had to communicate via e-mail or writing only. After Charles refusing to assist me I was able to speak with a gentleman named Peter Sablan who was very helpful and took my payment without further issue.

Keith F.

Wow, I'm not sure what else to say! I am a 100% Disabled Veteran who served for 23 years. As such I've earned my medical benefits which are managed by Health Net as the TRICARE Support Contractor. I had services provided for orthopedic care for which the practice continuously filed claims for as if I was a medicare patient. As a result they were not getting paid what they should have and decided to come after me. This is where credit systems comes in! Out of frustration and to stop the harassment from them I wrote a check and paid the practice directly. I called credit systems and spoke to Cathy who was very nice. I gave her the check number and the date it cleared my bank back in June. She stated she would verify that it was taken care of and if I did not hear back in a couple of days to call back. This is where it gets fun! I called back today and a Teresa answers the phone. Right of the bat she is loud, obnoxious and extremely unprofessional! She proceeds to contradict everything I tried to tell her, continuously cutting me off in the process! She then states, "I guess I'll just take it upon myself to contact the client to confirm payment has been made", then she hangs up on me. When I called back and asked for a manager she placed me on hold for some time and upon returning tells me she is the manager! I stated that she could not be, that there has to be someone above her and when she asked me why I thought that I told her that a manager would know better than to treat people the way she did. She gave me an extension to call back to and explained that when I asked for the manager they would simply transfer me back to her! I'm not sure what she thinks entitles her to talk to anyone that way! She most likely lives a sad pathetic little life and lets it affect her interactions with others. Come on lady as a manager you of all people should know to leave that at the door when you show up to your job everyday! I truely hope things get better for you. You have my sympathy!

Crystal J.

To begin with, they state on the call prior to conversation "I must say that this is a debt collection agency in an attempt to collect a debt, any and all information will be used for that purpose." You will see why I preface this before explaining why this company should be reviewed as an unethical institution.

A few months back I received a notice of an unpaid medical bill that was referenced to a credit agency. I contacted them to dispute the claim as this was to be covered by insurance. I provided my information, as well as my insurance information (as all information collected is to collect on a debt.) I explained that they needed to contact the insurance company and resubmit the claim.

A few weeks later I receive another notice that I was still in collections. I contacted Credit Systems again, providing my information, with rude staff (Charles,) and was notified that they had submitted the information and they didn't have anything further to state. I ended up contacting the originating medical office, where I had them process the insurance because I had a feeling that the information was not being carried over to them from Credit Systems.

The insurance was processed and the claim was voided, where I had to do what the Credit Systems was supposed to do, collect on the debt with the information provided to them.

I do not typically write reviews, but this "company" does not want to collect on debt, they want consumers to pay on amounts owned that could be due from other entities (such as insurance not being processed properly.) They do not want to do the work to collect on debts, they want to call consumers and have them pay for the debts that are to be solved through other methods. My account was only $40.00, but I am tired of the "businesses" not doing what it takes to collect on debts, instead assume the debt is always owed by the consumer.

Noname H.

Not that I would ever expect to give a debt collector five stars, but this one in particular deserves negative stars.

Completely unethical practices.... they charge an exorbitant amount of interest on MEDICAL BILLS for starters. They also are super rude on the phone and refuse to stop the DAILY INTEREST if a payment plan is made or if you tell them its still being appealed with insurance (for the fourth time).

It is even worse that this was clearly a bill that never should have been owed and the surgeon/assistant both refused to work on the amount due with me.... it was an emergency surgery that we were fighting with insurance for 2.5 years.... then they had the audacity to threaten litigation and garnishment if they didn't get their money.

What a bunch of shady crooks!!!!!!!

Karen A.

Would give this company neg star rating if it was at all possible. Rudest people ever. Agent called my number asking for my son. When I informed them they had the wrong number could I please take their information and forward it to my son. The agent got very demanding for his information, while simultaneously refusing to give even the company name. Claiming it was private information. It all seemed sceptical to me, and I am very cautious as to giving out anyone's personal information without knowing to whom I am giving it to. Politely explaining this to the agent, did not result in anything but demonstrative attitude and a tirade of how she was not giving out the company name or number. I was finally able to get the company name, but she flat out refused a call back number. All the while raising her voice and treating me with absolute disregard and disrespect. When I looked up the number and called back asking to speak with a supervisor, it became very obvious she gave not on care how her agent behaved. Seriously repugnant behavior and attitude from this company and its employees, NOT at all warranted or necessary.

Victoria S.

While on the phone trying to get my information, the woman I was speaking to, I believe her name is Diane, kept interrupting me. I had to interrupt her to be able to speak. I do not appreciate or my time being wasted by interrupting me. I feel as if she tried to blackmail me, by saying if I would pay in full by the end of the month it would be cleared from my report. If I could I would not give any stars. She was very rude and had no manners. I hope this reaches the people above her.

Sage L.

This company is very unprofessional. The location manager hung up after I requested 2 copies of my debt. Everyone has an unprofessional tone and attitude. They didn't want to explain how the debt started and have no idea why the bill got so high. They claim to have sent notices through the mail and they never showed up in my mail. The manager and team also refused to give me a corporate number. This is a team full of rude people who probably couldn't even do the simple customer service of mcdonald's.