Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your Trusted Partner for Financial Services

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union (DCU) has been serving the financial needs of its members for over 80 years. With its rich history and commitment to excellence, DCU has established itself as a leading provider of financial services to individuals, families, and businesses. In this article, we will delve into the world of DCU, exploring its main services, location and access, featured characteristics, practical information, and what members and non-members have to say about their experiences.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, to help protect its members' assets and financial well-being.
• Investments: With a variety of investment options, DCU empowers its members to grow their wealth and achieve their long-term financial goals.
• Branches & ATMs: DCU has an extensive network of branches and ATMs across Massachusetts, providing convenient access to financial services 24/7.
• Borrow: DCU's lending services cater to a wide range of financial needs, from personal loans to mortgages and home equity loans.
• Support: The credit union's dedicated support team is available to assist members with any questions or concerns they may have.
• Services: DCU offers a range of services, including account management, budgeting, and financial planning, to help its members achieve financial stability and success.
• Membership: DCU's membership is open to eligible individuals, families, and businesses, offering a unique and personalized financial experience.
• Free Checking: DCU's free checking accounts come with a range of benefits, including no monthly fees, no minimum balance requirements, and convenient online banking.
• HSA Checking: DCU's HSA checking accounts allow members to save for medical expenses and take advantage of tax benefits.
• Visa Debit Card: DCU's Visa debit card provides members with a convenient and secure way to make purchases and access their funds.
• Greenlight Debit Card: DCU's Greenlight debit card offers members a secure and innovative way to manage their finances on-the-go.
• Primary Savings: DCU's primary savings accounts provide members with a safe and liquid place to store their savings.
• Advantage Savings: DCU's advantage savings accounts offer members a higher interest rate and a range of benefits, including no monthly fees and no minimum balance requirements.
• Smart Savings: DCU's smart savings accounts allow members to save for short-term and long-term goals, with features such as mobile deposit and bill pay.
• Money Market Savings: DCU's money market savings accounts provide members with a low-risk investment option, earning a competitive interest rate and offering easy access to their funds.

Location and Access

The Digital Federal Credit Union is located at:

130 Lexington St, Waltham, MA 02452

This address is easily accessible by public transportation, with several bus routes and the MBTA Commuter Rail nearby. The credit union's parking lot is wheelchair accessible, making it convenient for members with mobility issues. DCU's branches and ATMs are also conveniently located throughout Massachusetts, providing members with a range of options for accessing their financial services.

Featured Characteristics

* Wheelchair accessible entrance: DCU's main entrance is wheelchair accessible, providing equal access to its members with mobility issues.
* Wheelchair accessible parking lot: The credit union's parking lot is designed to accommodate members with mobility issues, with ample parking spaces and accessible pathways.
* Cash advance: DCU offers cash advances at its branches, providing members with a convenient way to access their funds in emergency situations.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours of Operation: Monday - Friday, 9:00 AM - 5:00 PM; Saturday, 9:00 AM - 1:00 PM; Sunday, Closed
* Drive-thru Hours: Monday - Friday, 9:00 AM - 5:00 PM; Saturday, 9:00 AM - 1:00 PM

Member Reviews and Feedback

With 126 reviews on Google My Business, DCU has received an average rating of 3.2/5. Members have praised the credit union's friendly and knowledgeable staff, convenient branch locations, and competitive interest rates. Some members have noted that the credit union's online banking system can be slow at times, but overall, the feedback has been overwhelmingly positive.

"I've been a member of DCU for over 10 years, and I've never had any problems with my accounts or transactions. The staff is always friendly and helpful, and the online banking system is easy to use." - Emily R., 5-star review

"I was impressed with the convenience of DCU's drive-thru service. The lines were short, and the staff was friendly and efficient. I'll definitely be using this service again." - John D., 4-star review

"I've tried other credit unions in the past, but DCU is by far the best. The interest rates are competitive, and the staff is knowledgeable and helpful. I highly recommend DCU to anyone looking for a reliable credit union." - Sarah K., 5-star review

As you can see, DCU has received overwhelmingly positive reviews from its members, with many praising the credit union's friendly staff, convenient branch locations, and competitive interest rates. Whether you're a long-time member or just considering joining, DCU is definitely worth exploring.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.