Andrew Robbins
1/5
was solicited by this company to assist me with making an offer in compromise to the IRS for back tax debt. I eventually engaged their services and paid $3500up front in good faith to have the company act on my behalf to negotiate, settle and resolve an overwelming back tax obligation. This company neglected to contact the IRS for me during crucial deadlines. They passed me around, they did not update me or initiate and type of communication. When I finally learned that my case was denied by the IRS it was through a Federal Tax Lien notice! They just let me get a lien. They could have intervened and made an installment agreement for me, told me some options or acted like my attorney in-fact which they claimed to be, I had to to deal with the IRS myself. My final communication with this company I asked them as my attorneys and my representative for a log disclosing everything that they did while under contract with me for the $3500 that I paid to them. I paid $3500 to have a few phone calls, file come papers that I had to fill out and most the people who worked on my file don't even work there anymore. I had to repeat my case to multiple individuals who didn't't have a clue about the sensitivity and facts in my case. They became condescending, rude and they even spoke aggressively with me on occasions. I explained that I wanted a refund or partial refund as they dropped the ball and did not finish the job. They called back weeks later trying to sell me a $12,000 package. These people are unethical, they prey on the vulnerable, they should not have a license to represent tax payers and they have harmed me beyond my comprehension as I trusted them and they completely threw me and my case aside when I told them I don't have $12,000 for them to start over or ever $1200 or $12 more for that matter. I want others to know that they should not use this company I have dealt with they reputation mediator who seems to be a sincere man about a refund, but they aren't taking this seriously. They collected my money mailed a few letters and forgot about me and got me into a tax lien that I had to work myself to get out of.
