PC & MAC Fixers - Sedona, Arizona

Alizandor A.

I had a really nice build, this last Black Friday. Unfortunately, it was going to be some work. It’s been years, possibly decades, since building a computer. Which left me with a VERY spotty memory on how to do this.

Going in I knew I was going to have issues. I had stumbles but as they came PC Mac Fixers was there. (I called them like 6 times throughout the build). But every time, they were understanding, thorough and effortlessly efficient, while guiding me through the build.

Today I’m running anything… legit ANYTHING at 150+ frames, 4K ultra wide on the Samsung Oddesy G9, a bad*** pc, all integrated in a Secretlab Magnus Pro desk. And have never had any issues.

Thanks guys!

Jim M.

I don’t often need support with my Mac devices, but recently had an issue with my MBP Thunderbolt dock that had me and the (dock) manufacturer stumped. I’m new to the area and had hit a dead end. Apple Care turned me on to ‘PC & Mac Fixers.’ Within a short time, Ryan had it resolved (turned out to be user error, a re-cabling problem from a recent move). Ryan was generous with his time, professional, knowledgeable, and … didn’t charge me. Ryan: thank you! Downside: now I have to get back to work.

dustin S.

PC and Mac Fixers has been our trusted go-to for years now. Their service is consistently fast and efficient, always resolving our issues promptly. They are a highly knowledgeable company that we confidently rely on for all our computer needs. Highly recommended!

little O.

I went here for fingerprinting services.
Great job, easy scheduling.

Elizabeth

Excellent service. My computer battery died. I called everyone in town late Friday and left desperate messages. PC and Mac Fixers actually texted me with instructions on how to buy the new battery so I could get the process started. I was so impressed. They installed it within hours of my receiving it saving several days. Excellent company and great service, even when they were closed. Thanks PC and Mac Fixers.

Arizona A.

AVOID!!! I went in to get some finger printing done. I had the pleasure of the person working there berate and just be the most awful disgusting rude jerk that you can think of while following his directions to have my finger prints read. I was shocked that he snapped at me like that out of no where. I don't know why any sane business owner would put someone like that customer facing or even behave that way with customers. There is not a response from them that could excuse that behavior. I looked around the store and noticed all kinds of bad ESD practices with customer computer parts laying everywhere. There is no way that I would ever let someone like that touch my computers. I'm kind of glad that I only came in there for finger printing, so that I got to see what they were really like before hand. I also noticed that they have no IT certifications of any kind listed on their website or otherwise. Which means they follow no professional IT repair standards or customer interaction. Which also means they are just getting by with sub par service as they are not fully educated on how to repair computer systems properly. I would highly suggest that potential and even long time customers try other computer repair businesses in the area to see if there is a noticeable difference in repair standards and behavior!!! Always look for businesses that have actual IT certifications.

Update 1: yikes that's so embarrassing, you didn't even match me correctly, you don't even know who I am..... Ha!
How about another guess? That response shows everyone who you people really are. God only knows how many people you have treated like total garbage totally unprovoked and they haven't bothered to leave a review. I encourage every reader and customer old and new to ask them to present their "certifications" for you to review. People sharing their experiences is the whole point of the review process. If you behave like total jerks to the public who are coming to you for a service that they are paying for then what do you expect?

Update 2: The owner clearly realized how unprofessional his first response was so he made some edits. He still absolutely has no idea who I am and the person and situation that he is referencing is not me. I hope who ever that was leaves a review as well.

His claims of being ESD educated and safe is funny because when I went into the shop, parts were everywhere and not in ESD safe bags or on ESD work mats that were grounded. I bet he reorganized the shop since this review out of paranoia that customers reading this review will pay attention to it now. That's a win for customers who trust these people to repair their devices.

The owner still does not reference their certifications if any they hold on their website or otherwise. They keep referencing that they have them. If they have them why are they not displaying them proudly on their website or describing it in their response? A degree is not and will never be an IT certification. People with IT degrees still have to go and take IT certifications. They say they do web design and you would think this would be easy for them to put on there? Making vague generalized blanket statements about having certifications is not reassuring any customers that you actually hold any. This is crazy suspicious especially when criticized about their poor ESD practices in their shop. Make sure if you are a customer that you make them produce their actual recognized IT certifications for computer repair. Instead of giving me a response apologizing they went on attack mode. Professionals know how to apologize and try and turn things around. They did not do so. So beware of when these guys snap at you and are inexplicably rude to you when dealing with them as paying customers. I was never rude or even said anything to them. Nor was I late or had dirty hands. I feel bad for whoever that customer was. They are willing to put that information out there without knowing who they are responding to which is highly unprofessional. Beware people!

Patricia P.

Highly recommend. Alan is very knowledgeable and professional.
Most of all, patient, with my ignorance of everything computer! Ryan came to my house and installed my new computer. If you have any computer issues, questions, or advice this is the place!

Kathy D.

I worked with several other companies before finding The PC Fixers and now will not consider using anyone else! They have always been quick to respond, have always been able to fix the issue and have done it while being friendly and courteous. I cannot say that about any of the previous companies I worked with prior.

We were so impressed Ryan and the rest of the team that we had him build a computer to our specs and he did a fabulous job! We have two PCs and a Mac. Anytime we have an issue, we call and the issue is resolved quickly. I highly recommend The PC Fixers!