Road Star Driving School - Lafayette, Indiana

Priyadarshan

5/5

Road Star Driving School provided me with an excellent learning experience. My instructor, Brian Singer, demonstrated professionalism and delivered clear, concise instruction. The administrative staff were equally helpful, responding promptly and patiently to all inquiries. I highly recommend Road Star to prospective drivers.

Hancheng X.

1/5

really bad experience with them. I booked a 6 hour driving lesson and each lesson seems to be going really well and the instructor seems to be really friendly saying u are doing really well except u need to improve on this and that, and u need to practice. And when I go there at my fifth lesson, the instructor just said do u practice for 6-9h without us. I was just shocked and no one told me that, and no one told me that before, they just say practice and who the hell know practice with them or practice without them. There is no warning or anything else saying the world ‘practice’ means practice by yourself. They expect u to do a comprehension test on each word they said.

Patricia G.

3/5

I am giving a 3 star rating because my daughter's instructor was great. He was very patient with her and made her feel at ease. I also liked that it was easy to book our drives online. However, it is VERY frustrating that when I'd call about anything, nobody answered the phone, nor returned calls. I went in there twice, because of not getting through to anyone. There is a girl working, who could seriously work on the way she communicates. She seemed annoyed, and has no customer service skills. The fact that I had to drive there to talk to anyone (more than once), or get a response, is why I can only give a 3 star rating. Hire someone with better work ethic and customer service skills.

Melanie F.

1/5

So far not happy. As others have said, you can’t see the driving schedule until paying which is very shady. But when you do pay, the only times available are during school hours, making it impossible for a student enrolled in school to do. I guess the reason the summer is their “busy season” is because it is the ONLY time available unless you are homeschooled. Asking my credit card to cancel payment. It stinks because the only other option appears to be completely full.

Ryan G.

1/5

Zero stars should be an option for this company!! Road Star Driving School is amongst the worst businesses I’ve had the displeasure of encountering. They get your money then don’t care. My 16 year old twins completed their course. The instructors were good, but the business side of it is a dismal failure. 4 of their original 12 drives were cancelled. Road Star’s communication about the cancelled drives were terrible, twice we got emails twice it was last minute and we didn’t get emails. Each time was time off work for someone and a hour of driving across town and back. I do understand that stuff happens and drives get cancelled, that’s why we have phones to call or text. The main reason I’d urge anyone to go with any other company available though is the fact that throughout the duration of the course, Road Star didn’t return a single call or email from me (I left multiple messages and multiple emails). I also thought that it could be poor on site management at the Lafayette Branch so I left a comment on FB on Kyle Meek under a post where he was bragging on his achievements with Road Star. (Kyle is the owner of 6 of the Road Stars in Indiana including Lafayette). The comment was alerting him to the terrible service of the office manager (thinking he may genuinely not know). I also left 5 screenshots of other similar reviews. It took 4 minutes for Kyle to delete my comments and block me. Still never received communication from Road Star.
Obviously the terrible service and the “I don’t care cause I already have your money” attitude of this company goes straight back to the owner. There are other driving schools here in Lafayette including one that comes to you and picks up your student. I have no experience with this person but it has to be an improvement over Road Star Driving School!

Wendy G.

4/5

We have used Road Star Driving school for all of our children and think the instructors have done a very good job teaching and preparing them to drive. The appointments are easy to book online and it is fantastic that the instructors can pick up some of the kids from their high schools. We have had several different instructors and the drives have gone well. I am able to easily get in touch with a helpful and friendly representative at the local office if I have questions. We opted for the online course. This was easy to access from home; our only complaint is the content cannot be downloaded as quickly as our kids were able to read through it, causing the process to take longer than we think is needed to learn the material. (they had to stop studying and wait several hours to a day for new content to download). The reason I am rating 4 stars is I would like to be able to schedule their final Drive Skills Test immediately following the 6th drive. Their computer system does not allow for this, forcing us to make another round trip to their facility on a day separate from their final drive. Overall, we are very satisfied with our experience!

Autumn R.

1/5

I would be giving this place a five for the instructors. They are absolutely amazing. What I have a problem with, however, is the office. My mother and I have emailed them a total of four times today along with multiple phone calls. My mother went as far as to going to the actual site to try and find somebody. I have been trying to do the last drive (the 6th one) for over a month. They have cancelled it up to four times now due to some sort of problem with an instructor or weather. I am going in a few days for my drivers test and had my last drive scheduled for the day before. Like clock work- my drive got canceled. I have spent all day trying to get my account reactivated because they’ve canceled so many drives, I’ve had to go past my deadline. I am now left with a drivers test in a few days without my sixth drive in. Thanks Roadstar. Learn to pick up your phones and read your emails so you don’t cost a child what they’ve been looking forward to since October.

russnchelleb

1/5

Instructors are very nice and deserve 5 stars. The office lady has ZERO customer service skills. ZERO! Besides never getting my numerous calls answered. I walked in, no hello, how are you it was Do you have a scheduled drive? Followed by Sit down over there the instructors aren't here yet. To pay that much money and to be talked to in that tone is uncalled for. She was very argumentative!!!

Priyadarshan

5/5

Road Star Driving School provided me with an excellent learning experience. My instructor, Brian Singer, demonstrated professionalism and delivered clear, concise instruction. The administrative staff were equally helpful, responding promptly and patiently to all inquiries. I highly recommend Road Star to prospective drivers.

Hancheng X.

1/5

really bad experience with them. I booked a 6 hour driving lesson and each lesson seems to be going really well and the instructor seems to be really friendly saying u are doing really well except u need to improve on this and that, and u need to practice. And when I go there at my fifth lesson, the instructor just said do u practice for 6-9h without us. I was just shocked and no one told me that, and no one told me that before, they just say practice and who the hell know practice with them or practice without them. There is no warning or anything else saying the world ‘practice’ means practice by yourself. They expect u to do a comprehension test on each word they said.

Patricia G.

3/5

I am giving a 3 star rating because my daughter's instructor was great. He was very patient with her and made her feel at ease. I also liked that it was easy to book our drives online. However, it is VERY frustrating that when I'd call about anything, nobody answered the phone, nor returned calls. I went in there twice, because of not getting through to anyone. There is a girl working, who could seriously work on the way she communicates. She seemed annoyed, and has no customer service skills. The fact that I had to drive there to talk to anyone (more than once), or get a response, is why I can only give a 3 star rating. Hire someone with better work ethic and customer service skills.

Melanie F.

1/5

So far not happy. As others have said, you can’t see the driving schedule until paying which is very shady. But when you do pay, the only times available are during school hours, making it impossible for a student enrolled in school to do. I guess the reason the summer is their “busy season” is because it is the ONLY time available unless you are homeschooled. Asking my credit card to cancel payment. It stinks because the only other option appears to be completely full.

Ryan G.

1/5

Zero stars should be an option for this company!! Road Star Driving School is amongst the worst businesses I’ve had the displeasure of encountering. They get your money then don’t care. My 16 year old twins completed their course. The instructors were good, but the business side of it is a dismal failure. 4 of their original 12 drives were cancelled. Road Star’s communication about the cancelled drives were terrible, twice we got emails twice it was last minute and we didn’t get emails. Each time was time off work for someone and a hour of driving across town and back. I do understand that stuff happens and drives get cancelled, that’s why we have phones to call or text. The main reason I’d urge anyone to go with any other company available though is the fact that throughout the duration of the course, Road Star didn’t return a single call or email from me (I left multiple messages and multiple emails). I also thought that it could be poor on site management at the Lafayette Branch so I left a comment on FB on Kyle Meek under a post where he was bragging on his achievements with Road Star. (Kyle is the owner of 6 of the Road Stars in Indiana including Lafayette). The comment was alerting him to the terrible service of the office manager (thinking he may genuinely not know). I also left 5 screenshots of other similar reviews. It took 4 minutes for Kyle to delete my comments and block me. Still never received communication from Road Star.
Obviously the terrible service and the “I don’t care cause I already have your money” attitude of this company goes straight back to the owner. There are other driving schools here in Lafayette including one that comes to you and picks up your student. I have no experience with this person but it has to be an improvement over Road Star Driving School!

Road Star Driving School - Lafayette, Indiana

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